Returns & Exchanges Policy
We want you to love your Jamie Kay purchase! If you’re not completely satisfied, we’re happy to help with returns or exchanges within 30 days of delivery.
Eligibility for Returns & Exchanges:
- Items must be unused, unworn, and in their original condition with tags attached.
- Final sale items (e.g., sale, promotional, or discounted products) cannot be returned or exchanged.
- Proof of purchase is required.
How to Initiate a Return or Exchange:
- Contact our customer service team within 30 days of delivery to request a return or exchange.
- Pack the item securely in its original packaging.
- Ship the item back to us using a tracked shipping method.
Refunds:
- Refunds will be processed within 5-7 business days after we receive and inspect the returned item.
- Original shipping costs are non-refundable.
- Refunds will be issued to the original payment method.
Exchanges:
- Exchanges are subject to availability. If your desired item is out of stock, we’ll issue a refund instead.
- You’ll be responsible for return shipping costs, and we’ll cover the shipping for your new item.
Damaged or Defective Items:
If your item arrives damaged or defective, please contact us immediately, and we’ll arrange a replacement or refund.
International Returns:
Customers outside our primary region may incur additional return shipping fees. We recommend using a tracked and insured shipping method.
For any questions, reach out to our customer service team—we’re here to help!
Note: This policy is subject to change without notice.